Welltel Acquire Invistechacquisitionsunified communicationsWelltel News
February 10, 2020

2020 vision for acquisition as Welltel acquires Invistech.

2020 vision for acquisition as Welltel acquires leading Managed I.T and Security Services company, Invistech. Feb. 10th, 2020 Welltel today announced that it has acquired Invistech, an Information and Communications…
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October 16, 2019

Contact Centres – Interesting Statistics From 2019

Customer experience can really be a deal-breaker for customers choosing between products, services or brands. Organisations must comply with the latest tendencies of customer expectations and communication tools in order…
AIartificial intelligenceBusiness insightdigital transformationTechnologytelecommunicationsWelltel News
October 2, 2019

AI Application in Telecommunications

As artificial intelligence is spreading over more and more businesses, soon it will be difficult to find an industry not profiting from various benefits that AI offer. Telecommunications industry is…
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September 25, 2019

Contact Center: Why and How You Should Motivate Your Agents

Customer experience and brand image is considered to be one of the most important parts of the business that can either make it or break it. However, when considering ways…
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September 19, 2019

How Can Call Analytics Benefit Your Business?

Call recording and analytics is a crucial part of any contact center which gives a better and deeper insight into your business. Organisations that want to track and evaluate not…
Business insightcollaborationcommunicationcustomer experiencecustomer serviceTechnologyunified communicationsWelltel News
September 17, 2019

Things to Consider Before Moving to Unified Communications

Unified communications has had a growth of over 20% every year since 2015 (23% in 2017, and 21% in 2018) (Gartner, 2019) and this is not a surprise as it…