Unified communications has had a growth of over 20% every year since 2015 (23% in 2017, and 21% in 2018) (Gartner, 2019) and this is not a surprise as it has been a popular topic for over a decade and is becoming something most organisations today can not imagine living without. It’s adaptability has revolutionised business communications and customer service; the rewards have been immeasurable.
Unified Communications Explained
Unified communications is a single platform that includes various communication tools such as:
Meetings – video, audio and web-conferencing
Communication enabled application
Presence and instant messaging