Leading Ireland in the world of end-to-end communications.
Welltel success continues as Ireland’s largest end-to-end business communications provider picks up their 5th consecutive Deloitte Fast 50 title.
Reflecting on the last 5 years of Welltel sees a lot of change and progression in the business. Since they first featured in the Deloitte awards in 2014 they have moved premises twice, made 3 acquisitions and their staff numbers now exceed 60. In each year, the growth they have experienced has been reflected in the Fast 50 awards they receive, as they continue to climb up the rankings every year.
“We are now one of Ireland’s largest end-to-end business communications providers with a complete range of voice, data and connectivity solutions and a highly talented engineering team providing support across the country. Our goal for 2019 is to continue to grow both organically and by acquiring companies operating in the general communications space. Acquisitions have proven to provide us with additional customers and an expanded service offering. Our future growth will come by providing a great quality service to these customers and by continuing to develop leading-edge technologies and platforms with a strong emphasis on recurring revenue business models. ” – Ross Murray, CEO – Welltel
As well as a fifth Deloitte award, what else has 2018 brought for Welltel? Most significantly the acquisition of phone system and call recording specialist company Eyrco Communications Ltd. which doubled their headcount and brought hundreds of enterprise customers into the Welltel fold. Aside from this they have worked closely with their partner companies on training for their team, moved to a larger premises and made significant investment in a project upgrading their network infrastructure so they can continue to meet the demands of their growing client base.
“Our network upgrade is a substantial milestone and will be unique in many ways particularly in the fact that we are the only operator in Ireland to provide Alcatel-Lucent Enterprise, Avaya and Welltel’s ThreeSixty IP PBX on one cloud platform and that this new facility gives us access to all the major domestic and international networks giving our cloud-based IP-PBX customers direct, resilient and low latency connectivity to our platform.” – Aidan Higgins, Head of Development – Welltel
The Future for Welltel
So, what does 2019 look like? In the industry connectivity is king and all signs indicate that it will continue to remain so. As more and more business applications and services become hosted in the cloud, teams are working remotely, shared office spaces are on the rise and the economy continues to thrive, businesses are crying out for dedicated fibre connections and reliable wireless networks. Welltel are getting firmly behind businesses in this regard and getting them the best connectivity available, but sometimes this can come at a high price, which is often the deciding factor. Thankfully for companies like Welltel, more and more businesses are seeing the value in paying a premium price for a premium connection and service, rather than experiencing slow, lagging connections or suffering unnecessary downtime. Their customers are experiencing the benefits instantly with increased productivity and user experience.
Welltel has incredibly strong relationships with their partners, who they have teamed up with throughout the year to hold a number of successful promotions, incentives and demonstrations to win new business. “The fact that we can offer businesses an OPEX model including all their services, hardware, connectivity, installation, support and everything else they require, rolled into a monthly bundle on a fixed monthly fee has been a huge advantage to us. Having one provider and one bill for all of the above is a big thing for businesses as they look to consolidate services and points of contact.” – JP Crilly, Sales Director – Welltel
Ambition for 2019
With 5 Deloitte Awards to their name, this is the first time Welltel came in the top 20 and were just shy of the top ten which is the aim for next year. “We had a significant jump up the rankings this year which we are delighted with, however, we are hopeful we will be a contender in the top ten next year.” says Ross Murray.
Welltel design, commission and maintain telecoms and connectivity solutions to over 3,000 customers in Ireland and internationally. They partner with leading manufacturers including Alcatel-Lucent Enterprise, Avaya, Cisco, Liquid Voice, Mitel, NEC, NICE, Polycom and Verint to ensure their customers benefit from the latest, business-centric technology to help their business function and grow effectively.