Fastest Growing Cloud
Contact Center Solution
Talkdesk® is the cloud contact centre solution for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their customers, resulting in higher customer satisfaction, productivity and cost savings.
We were born cloud-native, with a microservices architecture that provides unprecedented advantages of speed, agility, scale and reliability. And with native AI, you get immediate cost and efficiency advantages.
A Market Leader
We’re a leader in Gartner’s 2020 Contact Center as a Service (CCaaS) Magic Quadrant (MQ), one of only 3 vendors in the leader quadrant. We are also a leader in the 2020 Forrester Wave for CCaaS. And we made the Forbes Cloud 100 in 2017, 2019 and 2020 (#53).
Our industry reputation for “white glove” support means you get a partner dedicated to your success. We have the most and best ratings on review sites – G2 Crowd, AppExchange, Gartner Peer Insights.
Talkdesk CX CloudTM supports our mission by being
CX Cloud is the most complete customer experience suite: One global cloud-native platform, one user experience, one Services experience. We’re one of only three vendors on both N America (leader) and W Europe (visionary) Gartner CCaaS MQ. And Gartner has recognized Talkdesk as the top company for our three-year roadmap that best addresses customer service ambitions.
We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. The consumer-app like interface is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.
CX Cloud includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry-leading customer experience marketplace with 1-click access to over 60 contact center applications, devices and services.
We provide a platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.
Talkdesk iQ mines billions of interactions to infuse the power of AI into every element of Talkdesk, driving higher efficiency, reducing costs, and fueling intelligent customer engagements. Understand customer intent, automate call quality monitoring, improve agent performance and protect your contact center operations and data from threats all with Talkdesk iQ.
We deliver enterprise scale, 100% uptime SLA and global call quality trusted by 1,800+ businesses.