Customer Engagement
Solutions
Welltel are a NICE Silver Business Partner. Through a well-defined collaborative framework, the NICE Business Partner Program aligns and supports the business goals of both NICE and Welltel. It recognises both commercial achievement and certification in selling and supporting specific NICE offerings. The accreditation ensures consistent levels of technical, sales and service competence to ensure customer satisfaction with NICE solutions.
Become a Well Connected Business | NICE Solutions
The NICE Difference
Every minute, thousands of interactions from multiple channels take place between your customers and your organisation. These interactions contain a wealth of information about your customers and your services. NICE Engage allows you to record interactions for: Comprehensive compliance, Intelligent Quality Management Customer & business insights and Prompt authentication. NICE Advanced Interaction Recorder (AIR) and Engage is a scalable, secure and robust platform that make it easy to record and manage interaction data from multiple channels and data sources in a single place
Comprehensive & Flexible Interaction Recording
The NICE Engage Platform provides comprehensive omnichannel interaction recording. Designed for flexibility, it easily adapts to your contact centre’s unique operational requirements. In a single platform, you’ll have support for thousands of concurrent IP streams: capturing, forwarding streams in real time, recording and archiving.
Omnichannel recording, Unprecedented recording scalability, Future proof, Comprehensive compliance, Manageability and ease of use.
CXone
CXone is a fully integrated cloud customer experience platform you need to act smarter, respond faster and be the first in customer experience. CXone is the fully scalable and elastic single cloud platform you’ll never need to replace. You only pay for what you use and are free to scale up and down as required. CXone open and extensible, with over 250 APIs and 75 development partners. It even includes the industry’s only voice service level agreement.
Organisations We Work With:
