Liquid Voice are experts in the development of customer service applications. They provide customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector. Welltel are a Platinum Partner and the exclusive reseller for Liquid Voice in Ireland. Platinum Partner Status means that Liquid Voice has recognised our ability to implement and support Liquid Voice’s comprehensive range of customer interaction analysis and improvement solutions to the highest possible standards.
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Liquid Voice use the best and latest in transcription technology to capture and analyse conversations in a cost effective and easy to set up way that is compatible with any recording platform. A combination of the transcription technology, a powerful toolset and proven analytical methods enables contact centres to handle high volumes of data with ease. As well as offering a comprehensive range of standard reports, more advanced users can use the built in tools to analyse multi-channel data in greater depth using a full range of machine learning and statistical techniques.
As more calls than ever are being made and more regulations come into place, it has never been more important to record and store calls with customers using an efficient and compliant method. Liquid Recording provides reliable and resilient recording for small and medium sized organisations with up to 60 concurrent channels. As well as being PCI-DSS compliant, Liquid Recording provides many of the advanced features of Liquid Voice’s enterprise products but at a cost-effective price. Organisations operating contact centres with up to 30 agents can also specify Smart Interactions Express to enhance quality management.
Avaya Technology Partner
Liquid Voice are an Avaya Technical Partner after obtaining the highest level of membership within the Avaya DevConnect programme. The Avaya DevConnect programme enables companies and developers whose products complement and enhance Avaya solutions to partner with Avaya in order to provide customers with innovative and diverse communication solutions.