We take pride in providing the best customer experience just as you do with your guest experience. We offer a high standard of services and technology to ensure satisfaction. Welltel work with some of Ireland’s leading hotels and use the technology that’s used in some of the world's most luxurious resorts.
A custom IVR menu helps navigate callers to the correct department without always having to go through the busy reception. Touch tone dialling can send callers to the relevant extension for the Restaurant, Reservations, Bar, Spa, etc.
Smart Internet Access
SIA allows you to allocate your bandwidth across different parts of your business to ensure consistent speeds at all times. For example; 50Mbps for reception & back office operations, 30Mbps for guest WiFi, 2Mbps for voice calls, 8Mbps for spa & leisure centre and 10Mbps for the bar & restaurant.
We partner with Alcatel Lucent Enterprise to offer world class hospitality solutions to enhance the guest experience including state of the art phones, dedicated fibre connectivity and an App which features room controls and a booking system.
Always On Support
Hotels are one of a small number of businesses that are open 24/7 365 days a year and we understand the need for constant uptime which is why we offer an ‘Always On’ support plan specially for businesses like yours.