Intelligence meets compliance
with our comprehensive solutions
Welltel specialises in work force optimisation (WFO), speech analytics, quality monitoring (QM), voice biometrics, mobile recording solutions and robotics integration. With the introduction of regulation from Government (GDPR) and the Payment Card Industry (PCI DSS) companies are more and more being compelled to record and archive customer interactions in a secure and searchable system.
Become a Well Connected Business |
Our expert team will help you migrate your numbers, as well as design time-saving features and customisations to suit your business. The process is managed in three straightforward steps starting with a detailed site survey.
Our engineers have decades of experience in managing and updating stand-alone, on-site systems. We will ensure the right communications solution is deployed ensuring real value for money.
All the benefits of a hosted solution with the speed of an onsite phone system. Control is available on location with the online support of our expert technical team. Whichever system you choose, we’ll deliver the right solution for you.
Enterprise Call Recording & Analytics
Reliable, Secure and Fast. Find the business solution that is right for you.
Your customers expect constant access to your brand, across multiple channels. The ability to leverage a quality management solution to reach the entire workforce and drive operational enhancements offers a commanding competitive advantage. Identify cross-sell, up-sell opportunities in real-time. Improvements are driven by automated processes and are based on 100% of calls compared to just random sampling.
Work Force Optimisation
Make better choices, increase efficiency and improve customer experience with coaching, staffing and performance solutions. Manage workflows and agent processes across numerous functions proving a unified view of performance. Leverage analytics-based modelling to personalise contact centre processes, such as scheduling, training, evaluations, and motivational incentives, at an individual agent level.
Verify client identities based on their unique voice pattern saving time in your contact centre and increasing security of your clients’ details. Voice biometrics are measured using 50 physical and behavioural traits including characteristics such as pronunciation, emphasis, speed of speech and accent to name a few.