The Welltel platform provides from entry-level to advanced PBX type services including; advanced call forwarding and transfers, auto attendant, call recording, call re-direction, click to call, customer greetings, follow me, hunt groups, virtual personal assistant and more. All augmented with the intelligence of Solgari’s, cloud based, fully integrated solution.
Enjoy the simplicity and speed of one central communications platform, Our Cloud PBX platform one shared intelligence which also integrates desktop sharing, instant messaging and availability monitoring.
Call and Video Conferencing
24/7 availability, unlimited lines, no reservation required, auto call in participants, call recording, moderator controls and we can provide dedicated local dial-in numbers. All integrated with your one communications platform.
Contact Centres & Data Analytics
Inbound and outbound solutions for all type of contact centres providing an unprecedented level of flexibility, intelligence and cost saving. Features include Automatic Call Distribution, Interactive Voice Response, Skill-based Routing, Proficiency Weighting, Inbound/Outbound Contact Blending, Multi-Channel Capability (voice, chat, email, fax, social), Call Logging, Ringback, CRM Integration, Real Time Monitoring and Analytics.
Automates your agents dialling process, detects connected calls, busy signals or answering machines, and determines agent availability based on talk time, skills and many other parameters. Our Predictive Dialler is geographically independent, enabling services to be shared across various locations.
Interactive Voice Recognition (IVR)
Advanced, feature rich, cloud based IVR solution. For marketing surveys, payments, opinion polls, customer care and more. We provide both DTMF and powerful voice recognition IVR services.
Call logging, recording & archiving
Unlimited retention periods. PCI/DSS compliant handling of credit card details received by phone. Highly sophisticated, fast search capability for audit purposes: date, time, customer, agent and transaction.
All calls, All devices
Welltel is an end-to-end solution. Our intelligence kicks in as soon as a call begins. As a comreg telco, we provide a global, tier one carrier grade VoIP service . We handle all your calls from all devices. Enjoy crystal clear voice quality and massive savings.
SMS & MMS outbound marketing
The Welltel cloud PBX enables integration with every IT system that has a published API. We’ve integrated our platform with many mainstream and industry vertical CRM vendors such as Salesforce.com and Bullhorn and a wide array of data analytics to provide you with end-to-end intelligence and contro