Trends in the communications industry are constantly becoming more complicated, as are the relationships with customers. Organisations are looking for more ways to comply with consumer needs not only for...
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As artificial intelligence is spreading over more and more businesses, soon it will be difficult to find an industry not profiting from various benefits that AI offer. Telecommunications industry is...
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Unified communications has had a growth of over 20% every year since 2015 (23% in 2017, and 21% in 2018) (Gartner, 2019) and this is not a surprise as it...
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Customer experience is at the heart of every organization and top class customer service is or at least should be one of the cornerstones in a successful business. In fact,...
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Remote work has been a popular topic for quite a while now as a result of a constantly improving internet connection as well as telecoms tools that allows easier access...
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How Will Digital Transformation Benefit Your Customer Experience? Customer experience is at the heart of digital transformation in every business. Implementing high end technology, such as the latest phone system...
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Alcatel-Lucent Are Introducing Their Brand New Range of Indoor and Outdoor Next Generation WiFi 6 Points If you have purchased WLAN equipment five or more years ago you are due...
Read MoreAffordable Enterprise Capability for Any Size Business Avaya IX Collaboration Unit CU360 'It is instinctively easy to use, and delivers the future of business collaboration.' The new Avaya IX Collaboration...
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On Thursday 2nd May Welltel and our customers attended the largest Avaya event in Ireland for 4 years. It was a day tipped to be hugely informative but soon became…
Avaya will end the sale of IP Office pre-release 10 software licenses effective 10th June 2019, meaning that ADI licenses for R9.1, R9, R8, R7, R6 and earlier releases can...
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