Sep 25

Contact Center: Why and How You Should Motivate Your Agents

By Welltel Marketing call recording, Business insight, collaboration, communication, contact centre, customer experience, customer service, Uncategorized, unified communications, Welltel News No Comments

Customer experience and brand image is considered to be one of the most important parts of the business that can either make it or break it. However, when considering ways...

Sep 19

Love2

Call-Analytics- Computer-Statistics-Graphs

How Can Call Analytics Benefit Your Business?

By Welltel Marketing call recording, Business insight, communication, Phone system features, SMEs, Welltel News

Call recording and analytics is a crucial part of any contact center which gives a better and deeper insight into your business. Organisations that want to track and evaluate not...

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