FirstStop Tyres and Car Servicing use Welltel for voice and PBX over xDSL via FirstStop private VPN in their 23 branches. All branches use Gigaset handsets and Polycom phones connected over Xdsl to the Welltel dedicated hosted PBX servers in multiple data centres.
FirstStop have their own PBX with DDI routing to queue/ring groups that ring into each depot and overflow routing to the nearest depot if the original depot doesn’t answer the call.
System can scale rapidly in line with company growth. New users can be set up within 24 hours.
Welltel provide 24/7 managed support to all 23 FirstStop branches.
“We can now track our customer phone traffic with Welltel’s call analytics. This information will allow us to better service our customers. We’re very happy to have moved to a cloud PBX solution.”
As a multi site business, Firststop wanted visibility of each branches call activity, Welltel provide FirstStop with inbound call reports for sales campaigns and weekly inbound reports per depot so the GM can track how busy each depot is and with average ring times and length of time to respond to voicemails.
We work with their outsourced data communications service provider in Brussels for VPN termination
Better business insight with Welltel call analytics, getting daily/weekly/monthly reports.
One centralised system and consolidated billing for all branches.