Snowed in? S’No problem!
2018 will most certainly be remembered as the year of extreme weather conditions. We had the deep snow, the blistering sun and the wild storms, and, as good as the heatwave was, the snow and storms wreaked havoc across the nation and left many homes and businesses in ruins. Businesses have lost out on millions of euro as a result of closures and maintenance work required to repair damage.
According to Richard Guiney – Dublin Town Chief Executive, businesses in Dublin’s city centre lost an estimated €20-€25 million over 4 days of closure during Storm Emma in March last year.
Every winter more and more businesses lose access to their premises and business critical services leaving them unable to operate even somewhat normally, as they were not supported by a disaster recovery plan. Business continuity through adverse weather conditions, which are worsening year on year, is critical to your operations and customer satisfaction.
As we enter what will undoubtedly be another unpredictable season, it’s a good time to review some key points around business continuity and disaster recovery.
Every year enterprises invest time and financial resources in their Disaster Recovery and Business Continuity with co-location and the replication of applications and business systems across multiple data centres and third-party co-location service providers. However, even for very large organisations, the delivery of mission critical telephony has proven an expensive and somewhat challenging service to replicate.
For many organisations, large enterprise to SME, the Cloud has allowed them to leverage the inherent resilience built into cloud first applications architecture. Salesforce.com, Gmail and Office 365 are just some examples, but telephony has remained a challenge, especially for organisations with more complex requirements such as a Customer Contact Centre or Helpdesk. For real-time and therefore time-sensitive applications such as voice coupled, with the complexity of delivering local telco services, business continuity and even basic disaster recovery has still remained elusive, at least up until now!
Remote Access is Key
For companies who don’t regularly facilitate working from home/alternative locations, this is something that will need to be put in place. In the case of employees not being able to get to the office or unable to access it, ensuring you have the processes in place and communicated to your team effectively will be essential.
VPN technologies allow you to establish a secure connection between your home PC and the one in the office so you can ‘remote desktop’ and run any applications which reside on your company network as well as collaborate with your team.
Having a VPN is a safety net if using public WiFi also, something that frequent remote workers will be well aware of. Sitting in a café with a frothy coffee, getting some work done may be your guilty pleasure but in the wrong place or on the wrong network you could be guilty of a lot more if using the public connection to access company data.
Call Centre Continuity
If your Call Centre is premise-based you may want to consider a cloud back up solution. Historically, data was stored on back up servers which were often also located in the main building and would be of no benefit if there was damage to the building. Now you can host your backup in the cloud and run it from virtual servers if you are unable to access the workplace, meaning your business and your customers will experience minimum downtime.
With forecasts of heavy snow and further storms imminent, now is the time to contact Welltel. We can provide you with an extensive quote from broadband to telephony, offering whatever level of resiliency you require and the remote working capabilities you need.