As artificial intelligence is spreading over more and more businesses, soon it will be difficult to find an industry not profiting from various benefits that AI offer. Telecommunications industry is...
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Customer experience and brand image is considered to be one of the most important parts of the business that can either make it or break it. However, when considering ways...
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Call recording and analytics is a crucial part of any contact center which gives a better and deeper insight into your business. Organisations that want to track and evaluate not...
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Unified communications has had a growth of over 20% every year since 2015 (23% in 2017, and 21% in 2018) (Gartner, 2019) and this is not a surprise as it...
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Fear is a constant barrier in business, stopping employees from adapting to newer, more effective and efficient ways of working, from leadership to entry level employees. Digital transformation implies a...
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Customer experience is at the heart of every organization and top class customer service is or at least should be one of the cornerstones in a successful business. In fact,...
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Remote work has been a popular topic for quite a while now as a result of a constantly improving internet connection as well as telecoms tools that allows easier access...
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How Will Digital Transformation Benefit Your Customer Experience? Customer experience is at the heart of digital transformation in every business. Implementing high end technology, such as the latest phone system...
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Alcatel-Lucent Are Introducing Their Brand New Range of Indoor and Outdoor Next Generation WiFi 6 Points If you have purchased WLAN equipment five or more years ago you are due...
Read MoreAffordable Enterprise Capability for Any Size Business Avaya IX Collaboration Unit CU360 'It is instinctively easy to use, and delivers the future of business collaboration.' The new Avaya IX Collaboration...
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