Contact centre gamification is a relatively new concept, but one that has proven itself against results. Unfortunately, it is incredibly easy for customer service employees to lose motivation and ambition...
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A business phone system upgrade can sometimes be difficult to justify if the current system can still perform the basic tasks. However, keeping up with your customers’ and employees telephony...
Read MoreIt has been almost six months since the first Covid-19 restrictions were put in place and businesses were forced to turn to remote working options. Many studies are being done...
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Welltel forecasts revenue to grow to €17 million in 2020 following its third acquisition this year Intellicom provides voice and data services to companies such as 11890, Capita, Iconic Offices,...
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After months of home working, it seems like the workforce and workplace has been changed forever. Welltel hosted a CCMA sponsored webinar to discuss what will the contact centre look...
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In the current climate, when most businesses are operating online, a strong and secure network is more important than ever, as is a reliable and cost-effective business communication system. Welltel...
Read MoreThe current spread of Covid-19 has forced many businesses to close their doors and either stop operating or continue to do so from home. Welltel is hosting a series of...
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The COVID-19 pandemic has caught everyone by surprise and many businesses were not prepared for working at home which has forced them to close down. It has been a few...
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As Covid-19 continues to spread around the world, businesses are forced to close down or work from home when possible. To help organisations find the best remote work tools Welltel...
Read MoreWhen COVID-19 first reached Ireland, most of the businesses had to close their doors and either stop operating or work from home, but not all businesses were prepared for this....
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