Cloud migration is usually viewed as the next big step for organisations that already have unified communication (UC) and contact centre (CC). When planning the migration for one or both...
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As artificial intelligence is spreading over more and more businesses, soon it will be difficult to find an industry not profiting from various benefits that AI offer. Telecommunications industry is...
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Customer experience and brand image is considered to be one of the most important parts of the business that can either make it or break it. However, when considering ways...
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Call recording and analytics is a crucial part of any contact center which gives a better and deeper insight into your business. Organisations that want to track and evaluate not...
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Unified communications has had a growth of over 20% every year since 2015 (23% in 2017, and 21% in 2018) (Gartner, 2019) and this is not a surprise as it...
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Fear is a constant barrier in business, stopping employees from adapting to newer, more effective and efficient ways of working, from leadership to entry level employees. Digital transformation implies a...
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Customer experience is at the heart of every organization and top class customer service is or at least should be one of the cornerstones in a successful business. In fact,...
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Remote work has been a popular topic for quite a while now as a result of a constantly improving internet connection as well as telecoms tools that allows easier access...
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How Will Digital Transformation Benefit Your Customer Experience? Customer experience is at the heart of digital transformation in every business. Implementing high end technology, such as the latest phone system...
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Alcatel-Lucent Are Introducing Their Brand New Range of Indoor and Outdoor Next Generation WiFi 6 Points If you have purchased WLAN equipment five or more years ago you are due...
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