A business phone system upgrade can sometimes be difficult to justify if the current system can still perform the basic tasks. However, keeping up with your customers’ and employees telephony needs are crucial as no business wants to put themselves in a situation where they’re not able to handle their customers’ call traffic.
If you think that you might be due for an upgrade – you probably are. There are many factors that indicate the need for a business phone system to be renewed, but we singled out 5 most common signs.
1. The Current System is No Longer Supported by the Manufacturer
Too often companies are using hardware that is no longer supported without even realising it. And while the system might seem to be working just fine, it’s only a matter of time before you experience an outage and your hardware fails. In that case, you are left to find a replacement part that is no longer manufactured, and therefore difficult to find, expensive and difficult to find expertise to install.
2. Increasing Call Volume
There is nothing less appealing and unprofessional than a company whose phone lines are always busy. Studies show that most customers will not call again after one unsuccessful attempt to get in touch. If your call traffic has outpaced your phone system capabilities it’s time for an upgrade. There are a couple of solutions for this particular issue, businesses could add additional phone lines to an existing system or switching to VoIP and upgrading the whole phone system.
of people whose calls aren’t answered will not call back - message-direct.co.uk
Ensure your phone system can keep up with your customers’ needs
of customers will switch companies because of poor customer service – Accenture
3. You Need More Features
Conference and other collaboration tools are becoming crucial for effective business communication. Traditional lines have a limit on the number of parties that can be active on a call at once. VoIP systems allow easy add on integration and for a smaller price compared to purchasing multiple types of software and hardware.
4. Adding More Devices and/or Locations
The vast majority of traditional phone systems has a limited capacity of how many devices it can power. If you’re getting close to your systems’ capacity, you will soon have to purchase additional ports. Growing businesses need a phone system that will easily scale with the company especially when adding more locations. Upgrading to a VoIP system will allow you to easily add new users no matter how fast your business grows and how many different locations you may need to add. This is a lot cheaper than adding ports too.
5. Landline and Mobile Aren’t Unified
Unified communications is a relatively new term but it’s something many businesses can’t imagine functioning without. If your mobile and landline aren’t unified you are dealing with two numbers, two voicemails and two complicated phone bills which can be time-consuming and frustrating. An upgraded phone system will allow you to use the benefits of unified communications for a small additional price.
If you are experiencing any of these signs you might want to look into upgrading your phone system in the near future. The best thing you can do is contacting your telephony provider to be advised on the best solutions for your business.