Things to Consider When Choosing a Headset

By January 15, 2021January 18th, 2021customer experience

A headset may appear as a simple piece of hardware, but it can vastly affect your work quality. Even more so these days when most or even all business communications are happening via phones and video conferencing. There is an extremely wide selection of headsets out there so it can become daunting if you are not sure what to look out for. Here are a few things to consider when choosing a new headset for work. 

Type & Functionality

Wireless vs Wired

Do you need a wireless headset or a corded one? A wireless headset can be very useful in a corporate environment as it allows you to move around while staying on a call. However, it is important to know that wireless headsets are usually more expensive and you are also risking to lose some voice quality due to interference or distance from your laptop. If you are working from home or in a smaller office, a corded headset is more than enough as it will give you better voice quality, is cheaper and you won’t need to worry about having extra batteries at all times. 

DECT vs Bluetooth

If you have chosen a wireless headset your next decision is DECT or Bluetooth. Bluetooth headsets are usually more expensive but it has the advantage of the ability to be paired with your mobile. DECT, on the other hand, is cheaper and usually work in a much wider range giving you a good performance within longer distances from your computer. 

One Ear vs Both Ears

You would usually choose monaural (one ear) headset if the surrounding noises don’t bother you and you want to listen to people around you while staying on the call. They are also less invasive on your head, however, these features will cost you some voice quality. If you are not too concerned about the size and looks of the headset and prefer to have a noise-cancelling headset with good voice quality then you should choose both ears headset.

Wiring

Corded headsets come in two types – traditional audio 2.5 / 3.5 mm jacks or USB. This is important to pay attention to. If you are buying a headset with stereo jacks ensure that your computer has a sound card with the audio ports and that it’s working with drivers installed. USB headsets have their own sound cards embedded. 

Performance

Performance means mainly range and voice quality. Noise cancellation is one of the most important factors that can really improve or lower voice quality. Good quality is guaranteed when good materials are used and high standards imposed during the manufacture. If you want good performance go for a branded product rather than a very cheap product. 

If you are purchasing a wireless headset inquire about the range of the product to make sure it is suitable for your needs.

Compatability With Your Current Hardware

Get all the possible details of your hardware before you go shopping for a new headset. It’s important that your new headset is compatible with your current hardware and can perform to its full potential. Are you using a computer, a VoIP adapter, an IP phone or a different device? Does your computer have Bluetooth support? These are just some of the questions to want to have answered before the purchase.

Sometimes the most simple hardware we use every day can make the biggest difference in our work quality and customer experience. Make sure you buy a product that matches your needs and will work for you for a long time. Avoid going for the cheapest option as you will not only lose in quality but will also have to replace it after a few months. 

Contact Welltel For High-Quality Business Communications Hardware

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