Digital transformation is one of the most discussed topics lately and it comes as no surprise that 2019 was a big year for it. It would be challenging to find...
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If you’re considering the cloud for your back-office staff communication and you’re investigating if a cloud-based PBX is enough or if you require contact centre services, there are few things...
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What is SIP Trunking? SIP Trunking allows organisations to place calls using IP (Internet Protocol) via the PSTN (Public Switched Telephone Network). It requires an Internet connection or a VoIP...
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The last few years have shown us a remarkable transformation of enterprise communications as organisations migrated from traditional phone systems to IP-based communications. This has instigated a unified communications era,...
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Digital transformation (DX) is changing how businesses of all sizes operate across all industries. This has led to the elimination of redundant processes, a shift from repetitive day-to-day tasks to...
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Customer experience can really be a deal-breaker for customers choosing between products, services or brands. Organisations must comply with the latest tendencies of customer expectations and communication tools in order...
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Trends in the communications industry are constantly becoming more complicated, as are the relationships with customers. Organisations are looking for more ways to comply with consumer needs not only for...
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As artificial intelligence is spreading over more and more businesses, soon it will be difficult to find an industry not profiting from various benefits that AI offer. Telecommunications industry is...
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Customer experience and brand image is considered to be one of the most important parts of the business that can either make it or break it. However, when considering ways...
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Call recording and analytics is a crucial part of any contact center which gives a better and deeper insight into your business. Organisations that want to track and evaluate not...
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